Customer Support
We're here to help
At Dreameria, we believe beautiful sleepwear should come with a smooth and reassuring shopping experience. If you have any questions, we're always happy to assist.
Order & Shipping
Where do you ship from?
All orders are shipped from our EU-based warehouse for fast and reliable delivery across Europe.
How long does delivery take?
- Spain: 2–4 business days
- EU countries: 3–7 business days
You'll receive a tracking number once your order has shipped.
Shipping costs
Shipping costs are calculated at checkout based on your location and order value.
Size Guide
Choosing the right fit matters.
You can find our Size Guide on every product page, right next to the size selection.
If you're between sizes or unsure, feel free to contact us — we're happy to help you choose.
Tip: Our satin sets have a relaxed, comfortable fit.
Care Instructions
To keep your Dreameria pieces soft and beautiful:
- Hand wash cold
- Use gentle detergent
- Do not bleach
- Do not tumble dry
- Lay flat or hang to dry
- Avoid direct sunlight
Full care instructions are included on each product page.
Returns & Exchanges
We accept returns within 14 days of delivery, provided that:
- Items are unworn, unwashed, and unused
- Original tags and packaging are intact
To request a return, please contact us with your order number.
Email: hello@shopdreameria.com
Note: For hygiene reasons, intimate items may not be eligible for return unless defective.
Payments
We accept secure payments via:
- Credit / Debit Cards
- Shopify Payments
- Other local payment options shown at checkout
All transactions are encrypted and secure.
Contact Us
Have a question, need styling advice, or want to collaborate?
Email: hello@shopdreameria.com
Location: Madrid, Spain
⏱️ We usually reply within 24–48 hours (Monday–Friday)
About Dreameria
Dreameria is designed for women who value comfort, beauty, and softness in everyday life.
Our pieces are thoughtfully designed to feel effortless — from slow mornings to peaceful evenings.