Shipping policy

Shipping & Returns

Shipping

We aim to process and ship orders within the timeframe indicated at checkout.

Please note:

• Shipping times are estimates, not guarantees
• Delivery times may vary depending on destination, courier services, customs procedures, or peak periods
• Dreameria is not responsible for delays caused by third-party shipping providers or events beyond our control

Once your order has been shipped, you will receive a confirmation email with tracking details (where available).

Returns & Refunds

We hope you love your Dreameria pieces.
If for any reason you are not fully satisfied, returns are accepted in accordance with EU consumer protection laws.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please contact us at hello@shopdreameria.com within the 14-day period.

Return Conditions

Returned items must:

• Be unworn and unused
• Be returned in their original condition and packaging
• Include all original tags and accessories

We reserve the right to refuse returns that do not meet these conditions.

Refunds

• Once your return has been received and inspected, we will notify you by email
• Approved refunds will be processed using the original payment method
• Refund processing times may vary depending on your payment provider

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Original shipping fees are non-refundable unless required by law

Contact Us

If you have any questions about shipping, returns, or your order, please contact us at:

📧 hello@shopdreameria.com